Privacy and security policy

Your security and the privacy of your details in shopping with us are vital to us. We have developed this policy to explain to you how we will use your personal information which we must collect in dealing with your order, and the steps we have taken to ensure that your transactions with us are safe and secure.

 

Website security

All online transactions take place within a safe environment using the latest security technology to protect our customers. Your purchase is supported by Secure Socket Layer (SSL) technology, and your payment details are encrypted, making your details confidential to us. Look for the padlock symbol as you enter our checkout area.

If you prefer, you may place your order over the phone by calling our sales hotline on 05600 768398. Please see "how to order" section for further details.

 

Use of personal information

We need to collect information about you so that we can process your order and communicate with you in the future. The information that we collect will be used for the following purposes only-

•  Dealing with orders and accounts for the supply of our products, including the provision of information to credit reference agencies and our merchant services provider.
• Planning our business including analysing customers shopping habits and preferences to help improve our products and services.
• Providing you with information about the products and services that you have requested, and advising you about future offers, new products and service developments.

We will never pass on your details to a third party for marketing purposes.

 

Cookies

We need to make you aware that, in common with other e-commerce websites, to operate effectively our website will collect information from your computer using cookies, which are small text files based on information you provide when you visit our site. Most computers can be set to reject cookies, however you should be aware that should you do this you will be unable to carry out online shopping on our site (and most others). For further information on cookies please visit www.allaboutcookies.org.

 

Account protection

Should you choose to open an account with Garden Tribe, your password will be personal and encrypted , and your account details will be accessible only by entering your unique identity. You must ensure that your password details are kept secure and not revealed to any third party. If you believe that a third party may have gained access to your password details you must inform us immediately.